Want to watch your expenses like a hawk? It’s easy with us. Our online Live Dashboard shows you real-time data about your call utilisation and spend. Check the number of calls for the day, your call spend, and a list of your most recent calls all at-a-glance.
If you have another phone number you'd like to use as your caller ID for outbound dialling with our service, that's not a problem. Simply add it via our Customer Portal
Place any caller on hold by simply pressing a button
Transfer calls to any other extension on your PBX with ease! Know another company with MacMedic Plus? You can call their extensions too, without paying a cent!
Got staff that may not have a direct in-dial (DID) Number and use one number for outbound caller ID? This nifty feature lets people call the presented number back, and automatically directs them back to the extension that called them up to 4 hours after the first outbound call
Receive an email with your voicemail as an attachment, along with a transcription (voice-to-text) of your message. Want an SMS alert when you receive a call? We can do that too*
Want to have some extensions ring on some inbound numbers and not others? Ring groups will do all this for you. Define how your inbound calls are handled and where they go should nobody answer.
Ever been stuck on hold listening to pan pipe music? Don’t let your customers suffer the same fate. Upload your own hold music or advertising to present to callers whilst they wait. We can even arrange professional voice actors for you to promote your company in the most professional way possible.
If you're running separate departments and want callers to speak to different groups, Queues are the best way of making this happen. With extensive options including priority routing, you can set flexible queues to make sure your callers reach the right people, every time
Interactive Voice Response systems are often what people most associate with a PBX. Ask your callers to select an option and route them to someone who can help them.
It’s easy to automatically divert any phone to a mobile if you’re busy or unavailable at your desk, using our 24x7 Customer Portal. In a rush? You can also program your handset to divert all calls to your mobile at the touch of a button.
Using Time Switches is a great way to manage your inbound calls when your office is closed. Send calls to voicemail or a mobile automatically after hours, play a message indicating you’re on holidays, route to different people at different times; Time Switches can do it all.
Use the programmable keys on your handset to display other staff members extensions and see at-a-glance if they’re on the phone. Also useful for quick call transfers or internal calls.
Can you hear a phone ringing somewhere in the office but don’t know who’s it is? With Call Pickup, you simply dial a short code and can answer their call without running over to find the ringing handset.
Perfect for those who operate call centres or need to train staff. Dial a code and listen in on an extension. This can also be combined with Call Recording
Does what it says on the box! Record your incoming calls for training or quality monitoring. As always, be sure to add a legal disclaimer with your customers advising them!
Does you business extend overseas? Add a local overseas number from one of many countries so callers don’t have to pay to call you long distance. Pay one simple flat rate per DID per month, no call charges!
We can transfer your existing numbers, including fax, to us.
Want to ditch the dusty fax but still offer the option to your customers? With our Virtual Fax service, you can receive incoming emails via email. Still send the odd fax? We can sort you out there too.
* additional charges apply